CANCELLATION, RETURN, REPLACEMENT & REFUND POLICY
Gauraaj believes in & we can to help its customers as far as possible, and has therefore a liberal policy for Cancellation, Return, Replacement and Refund.
CANCELLATION:
- How do I cancel an order – If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
- For outright cancellations by you: If you cancel your order before your product has shipped, we will refund the entire amount.
RETURN & REPLACEMENT:
- If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
- For other Products – In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
- Please contact our customer service for initiating the replacement and send us the images/snapshots of the damaged product. Once our returns section receives and verifies the product, we will arrange for a replacement or a refund as the case may be.
- Please note that we cannot promise a replacement for all products as it will depend on the availability of the stock and replacement product. In such cases, we will offer only a refund.
REFUND POLICY:
- If Refund request is accepted, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order.
CUSTOMER SUPPORT:
- Also, please email us at support@gauraaj.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Notwithstanding anything stated herein above, the following products shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the box or to the product;
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery, including any gift (free items) associated with it;
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
- Any product from which the UPC (Universal Product Code) has been removed from its original packaging.